11-12/5/20
List of possible topics for the oral exam:
- Food - U 1A: food habits /routines + restaurants (recommendations + conversations)
- Family - U 1B: Talk about your family + compare it with other types of family + plans with the family + talk about people’s personality + problems with people in your family.
- Money U 2A: How do you spend / save money? + problems with money.
- Human relationships U 2B: help people
- Transport U 3A: Moving around the city + means of transport + advantages / disadvantages
- Human relationships U 3B: differences between men / women.
- Technology U 4A: Problems with the mobile phone.
- Free time + education U 4B: Learning a new skill.
- Sport U 5A: anecdotes + superstitions.
- Human relationships + daily activities U 5B + U 6B: How you meet someone + habits now and in the past + talking about people you know.
- Free time U 6A: Talking about films
- Education U 7A: Your education / school system
- Human relationships + daily routine U 7B: Living with your parents / alone -> advantages / disadvantages.
- Talking about famous people U 7B + U 10A: biographies…
- Work: Talking about your job / occupation…
- Shopping + Travelling U 8B: Habits + Problems when going shopping / travelling.
- Technology U 9B: Problems and solutions
P. 135
Complaint sheet
make a complaint (=complain formally to someone)
The manager of the team decided to make a complaint about the referee.
Ex. 8c)
The air conditioning,the Wi-Fi, the noise, the service, the cleaning of the rooms.
Hotels do want you to stay (emphatic DO)
Eduardo Cortes Orozco19:33
I do love F1
Ana Fernández Rodríguez19:33
i do love harry potter films
Eduardo Cortes Orozco19:33
F1 = formula 1 (motor racings)
CARMEN ADORACIÓN ATO MARTÍNEZ19:34
I do love dogs
Eduardo Cortes Orozco19:34
I do love my family
Teresa Ballesta19:34
I do love the theatre
Reviews - your opinion, for example, in Trip Advisor or similar.
Things go wrong.
The neighbouring rooms - las habitaciones a tu alrededor.
wrong /rɒŋ/
Ex. 8d)
1.- he asks the wrong person (the chambermaid/ˈtʃeɪmbəmeɪd/). The air conditioning is broken. Then he talks to the receptionist.
2.- The breakfast service is wrong (brown toast and cappuccino). He complains to the waiter. The 2nd time he knows clearly what he wants.
3.- He complains when he checks out about the wi-fi and the noise. (On the last day-late).
MIchael Jordan is the best basketball player IN THE WORLD
(PREPOSITIONS WITH SUPERLATIVES)
♥ we use in with a singular word referring to a place or group
I am the happiest woman in the world
Mary is the fastest player in the team
♥ we use of before plurals, before time periods such as year/month
She’s the fastest tennis player of them all
Saturday is the best day of the week
Examples of how NOT to do it.
Get it fixed - arreglarlo
Right away - inmediatamente
The order (must have) got mixed up
He complains to the waiter
The right person - la persona adecuada
There’s no point complaining - no tiene sentido quejarse
The kitchen made a mistake
I’ll be right back - vuelvo en seguida
Above all. Ante todo
Far more likely - mucho más probable (you are far more likely to be successful)
The hotel wants to put things right - arreglar las cosas.
Our room overlooks the ocean.(if a house, room etc overlooks something, it has a view of it, usually from above)
P.194
Order -pedir / pedido
Item - artículo
In stock - disponible
Passed /t/
Arrived /d/
Noticed /t/
Why the money had been taken - por qué se había cobrado el dinero
Buy things FROM a shop
Over the years - a lo largo de los años
A departure from your high standards (UN DESVÍO RESPECTO A VUESTRO ESTÁNDAR)
COMPLAINT EMAIL
FROM: pepe@ (at) gmail. (dot) com
TO:elcortefrances@gmail.com
SUBJECT: complaint
Customer service department
Murcianico Avenue
El Corte Francés
PO box 23452
Murcia
May 11th 2020
Dear Ms/Mr Gómez / Sir Madam
Last month on April 25, I ordered a frying pan from your website (order reference #ca087634087). On the web we could read that the material was aluminium, but when I received it, it was cast iron.
When I called customer service they were very rude and they said that it was impossible to take it back because it was a special offer.
I have bought many things from you over the years and I have always had a good service.I expect it is only a departure from your high standards and I’d like to change it for a similar one.
I look forward to hearing from you.
Yours sincerely / faithfully.
Pepe Pérez
2 take something ↔ back to take something you have bought back to a shop because it is not suitable
- If the shirt doesn’t fit, take it back.
ˈfrying ˌpan ●●○ noun [countable]
quar‧an‧tine /ˈkwɒrəntiːn $ ˈkwɔː-/ noun [uncountable]
a period of time when a person or animal is kept apart from others in case they are carrying a disease
in quarantine
The monkeys were kept in quarantine for 31 days.
lock·down /ˈlɒkdaʊn/
ˈzip code ●●○ noun [countable]
American English a number that you write at the end of an address on an envelope, package etc. The zip code shows the exact area where someone lives and helps the post office deliver the post more quickly. SYN postcode British English
May 23rd 2020 - on May the 23rd, 2020
May 23 2020
23 May 2020- on the 23rd of May 2020
FROM: pepe@ (at) gmail. (dot) com
TO:elcortefrances@gmail.com
SUBJECT: complaint
Customer service department
Murcianico Avenue
El Corte Francés
PO box 23452
Murcia
May 11th 2020
Dear Ms/Mr Gómez - Sir/ Madam
Last month I ordered a t-shirt from your website (Order reference #ce8981) Before placing the order I read the conditions carefully and the item was in stock.
When it arrived it was a different size. I phoned the customer service line and the person, Mariah, was very rude. She told me that it was not her fault and that she couldn’t change it.
I bought many things from you over the years and I haven’t had any problem. I can only Imagine that this is a departure from your usual high standards. I hope you can solve the problem as soon as you can.
I look forward to hearing from you.
Yours sincerely / faithfully.
Pepe Pérez
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