NA2 28/2/18

When you don’t know the person you are writing to

en‧sure especially British English (also insure American English) /ɪnˈʃʊə $ -ˈʃʊr/

p. 77

informed, reserved, I had a discussion, apologised, investigate, however, concerned, inconvenients, recieve a partial refund, available, arose

re‧fund /ˈriːfʌnd/ ●●○ noun [countable]  (issue, accept, deny...)

1 an amount of money that is given back to you if you are not satisfied with the goods or services that you have paid for

- They refused to give me a refund.

- Return your purchase within 14 days for a full refund.

a‧rise /əˈraɪz/ ●●○ W2 verb (past tense arose /əˈrəʊz $əˈroʊz/, past participle arisen /əˈrɪzən/)

en‧hance /ɪnˈhɑːns $ ɪnˈhæns/ ●●○ W3 AWL verb [transitive] 

to improve something

- Good lighting will enhance any room.

- The publicity has enhanced his reputation.

So, we are done for the night.	Bueno, hemos terminado por esta noche.
We are done for today.	Hemos terminado por hoy.